Customer Service
We understand that sometimes things don’t work out. If you’re not completely satisfied with your Zjoosh purchase, we are more than happy for you to return a product within 30 days of delivery for a refund, or credit note. We offer no returns on final sale products.
Please note: We are unable to offer exchanges for mail returns. If you wish to change your size or style, we recommend you repurchase and return your original order for a refund or gift card in accordance to our return conditions.
All orders are eligible for an exchange within our retail stores (excluding final sale items).
Please note: Purchases made in store are not eligible for a refund unless faulty. Items returned due to change of mind will only be eligible for exchange or store credit. Please refer to your purchase receipt for more information regarding our return policy.
We offer no returns on final sale products and if returned to us we will contact you and charge a re-ship fee.
To make an online return, please follow the below instructions and complete the form to seek a return.
Please click here to download the returns form. Please fill in the form and include with the items you would like to return.
Return postage will be at your own cost. We do however suggest using a service that offers tracking for peace of mind.
Where possible, please re-use the delivery packaging. Attach your label and post. Please ensure no old labels are visible. Please remember to also hold onto your tracking number.
Online orders are to be returned to Unit 9, 12 Mars Road, Lane Cove West NSW 2066
You are more than welcome to return items purchased online to any of our Zjoosh stores. Please fill in the returns form and take your items into your nearest store.
Please note: Refund monies cannot be processed in store. Refunds will be processed within 3-5 business days by Zjoosh Head Office and returned onto your original payment method.
Subject to the Consumer Guarantees outlined below, merchandise purchased on zjoosh.com.au can be returned within the above time frames for an exchange or full refund subject to the below conditions. As items purchased online are unable to be seen/tried before purchase, we will accept returns due to change of mind.
Proof of purchase is required with the returned merchandise.
The merchandise is unworn, unwashed, unused and in its original condition with all tags and packaging intact.
Any discounts or rewards applied to your original purchase will be carried over in an exchange. If the exchanged item is of lesser value then the original item(s), any additional rewards used towards that purchase will be forfeited. Where goods are returned for a refund (except faulty goods), any reward earned will be forfeited.
We are only able to accept a product which has been purchased from a Zjoosh store. Products purchased from any of our wholesaler customers will need to be returned to the store of purchase.
Due to hygiene reasons, our change of mind policy does not apply to the following merchandise: Earrings, face masks, hair accessories and intimate apparel.
Please note that items purchased in our Warehouse Sale are FINAL SALE.
Please note: When returning one item, the items you do keep will revert to full price. This will be reflected in your refund.
If you have a faulty or damaged products, Zjoosh will gladly arrange either a repair, exchange or refund in accordance with the below process.
You must notify Zjoosh by email info@zjoosh.com.au within 3 months of the finding the fault to obtain a "Return ID number", or please call our friendly Customer Service team on 02 9170 5882.
You must provide a "Proof of purchase", being either an invoice, bank statement, email confirmation from Zjoosh or delivery note.
Unless advised otherwise, the product must either be returned to our Head Office (address below) or to any of our 14 Zjoosh stores.
ATTN: Zjoosh Returns
Unit 9, 12 Mars Road, Lane Cove West, NSW 2066
Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Zjoosh, however, please allow 14 days from the day you return the Product for your account to be credited.
Exchanges are subject to availability. Zjoosh can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make your request clear when requesting Your Return ID number.
Please note that products purchased through zjoosh.com.au or one of our stores, may not be returned to a Zjoosh wholesale stockist.
If you have made an error with your online order, please contact us at info@zjoosh.com.au or call 02 9170 5882. We will do our best to accommodate your request.
