We understand that sometimes things don’t work out. If you’re not completely satisfied with your Zjoosh purchase, we are more than happy for you to return a product within 30 days of delivery for an exchange, refund, or credit note. Please follow the below instructions and complete the form to seek a refund or an exchange.
Please note: Purchases made in store are not eligible for a refund unless faulty. Items returned due to change of mind will only be eligible for exchange or store credit. Please refer to your purchase receipt for more information regarding our return policy.
We offer no refunds / exchanges on final sale products and if returned to us we will have to charge a reshipping fee.
To make an Online return, please follow the below process:
RETURN VIA MAIL
Please click here to download the returns form. Please fill in the form and pack together with the items you would like to return.
Return postage will be at your own cost. We do however suggest using a service that offers tracking for peace of mind.
We are more than happy to offer exchanges for ‘change of mind’ products but the re-shipped products will be charged a return shipping flat rate of $12. You will be contacted by our customer support team once goods have been received to process the shipping rate over the phone
Where possible, please re-use the delivery packaging. Attach your label and post. Please ensure no old labels are not visible. Please remember to also hold onto your tracking number.
Mail your return to
Online orders are to be returned to Unit 9 12 Mars Road, Lane Cove West NSW 2066
RETURN IN STORE
You are more than welcome to return items purchased Online to any of our Zjoosh stores. Please fill in the returns form and take your items into your nearest store.
Please note: refund monies cannot be processed in store. Refunds will be processed within 5 business days by Zjoosh Head Office and refunded back onto your original payment method.
Terms and Conditions
Subject to the Consumer Guarantees outlined below, merchandise purchased on zjoosh.com.au can be returned within the above time frames can be returned for an exchange or full refund subject to the below conditions. As items purchased online are unable to be seen/tried before purchase, we will accept returns due to change of mind.
Proof of purchase is accompanied with the returned merchandise;
The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
Any discounts or rewards applied to your original purchase will be carried over in an exchange. If the exchanged item is of lesser value then the original item(s), any additional rewards used towards that purchase will be forfeited. Where goods are returned for a refund (except faulty goods), any reward earned will be forfeited.
We are only able to accept a product which has been purchased from a Zjoosh store. products purchased from any of our wholesalers will need to be returned to the store of purchase.
Due to hygiene reasons, our change of mind policy does not apply to the following merchandise: Earrings, Face Masks, hair accessories and intimate apparel.
Please note that items purchased in our Warehouse Sale are final.
If you wish to return faulty or damaged products, Zjoosh will gladly arrange either a repair, exchange or refund in accordance with the below process.
You must notify Zjoosh by email firstname.lastname@example.org within 3 months of the finding the fault to obtain a "Return ID number", or please call our friendly Customer Service team on 02 9170 5882
You must provide a "proof of purchase", being either an invoice, bank statement, email confirmation from Zjoosh or delivery note.
Unless advised otherwise, the product must either be returned to our Head Office - address below or to any of 13 Zjoosh stores - store locator
ATTN: Zjoosh Returns
Unit 9 12 Mars Road, Lane Cove West, NSW 2066
Refunds can only be credited back to the credit card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Zjoosh, however, please allow 14 days from the day you return the Product for your account to be credited.
Exchanges are subject to availability. Zjoosh can only exchange faulty items for the same item in the same style, subject to availability. If you wish to exchange, please make your request clear when requesting Your Return ID number.
Please note that unfortunately, returns may not be made to a Zjoosh stockist.
If you have made an error with your online order, Please contact us at email@example.com or call 02 9170 5882. We will do our best to accommodate your request.