Click & Collect Cart Items
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Click & Collect is available across all 16 of our ZJOOSH stores. Place your order online, choose 'Pick up in-store' at checkout, and we'll have it ready for you within a few business hours.
Set your preferred ZJOOSH store on the product page or at checkout, searching by postcode or browsing our full list of locations.
If you've already selected a store, you'll see live stock there. If a style isn't available, you're welcome to view stock at nearby stores and switch your selection.
When you're ready to check out, choose 'Pick up from [Store Name]' as your delivery method.
We'll send a confirmation email once your order is ready, usually within a few business hours. Bring your confirmation and email with you to collect.
Place your order online, select 'Pick up in-store' at checkout and choose your preferred ZJOOSH store. We'll prepare your order and email you once it's ready to collect.
Click & Collect is a complimentary service at ZJOOSH, with no additional fee.
There's no minimum order value to use Click & Collect.
Click & Collect is available across all 16 of our ZJOOSH stores. Store availability is confirmed on the product page or at checkout based on your postcode or selected location.
Most ZJOOSH products are eligible for Click & Collect, provided they're in stock at your selected store. Occasions include online exclusive styles and digitally fulfilled gift card.
Gift cards purchased online are fulfilled digitally and delivered by email so they aren't available for purchase through Click & Collect. To purchase a physical gift card, visit your local Zjoosh store.
Orders are typically ready within a few business hours. You'll receive a confirmation email once it's ready to collect.
Please bring your order confirmation email and a form of photo ID matching the name on the order.
Yes, we'll send you a confirmation email as soon as your order is ready for collection.
Yes, provided they bring your order confirmation email and their own photo ID.
We're happy to hold your order for 10 days from the collection notification.
If your order isn't collected within 10 days, we'll cancel the order and issue a refund to your original payment method.
If you'd prefer delivery, please select the delivery option at checkout. If some items are not available for home delivery, please contact our customers service team.
Yes, Click & Collect items follow our standard returns policy and can be returned in-store or by post within 30 days.
As orders are prepared quickly for collection, we're unable to guarantee changes once placed. Please contact us as soon as possible and we'll do our best to help.
Please contact our Customer Service team directly to cancel your order before it's collected.
If an item becomes unavailable, we'll contact you to arrange a refund or a suitable alternative.
Your address is kept on file for our records, and in case delivery is needed instead of collection.
We may use your phone number to contact you about your order or to confirm it's ready for collection.
