Customer Service
We collect personal information in the normal course of providing services for our customers. These services include:
Under these circumstances, customers provide us with personal information such as their name, address, phone number, credit card details, and email particulars, etc.
We collect the following information that you may be unaware of:
We use the information to assist in providing you with relevant consumer information, notify you of products and special offers that may be of interest to you. We also use this to service your requirements and plan product development. We assure you that all information collected will be safely and securely stored. We may also provide value-added services and offers.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.
We value our customers and do not share your information with any other organisations other than related corporations and those third parties directly related with the above activities (i.e. mailing houses, data bureaus, email providers, and research companies). When we share any such information with these third parties we have strict confidentiality agreements in place, prohibiting any use of this information other than the task for which we are engaging them.
We may share some of the personal information we collect with our related corporations and service providers, contractors who help us provide services, or trading partners. Where applicable information is shared with third parties or trading partners we have strict confidentiality agreements in place, prohibiting any use of this information other than the purpose for which it was provided. We may be required by law to disclose the information collected from you. In such circumstances, only information that we are required to disclose as a matter of law would be provided. Your information may also be used for the purpose of introducing other products that we believe might be of interest to you. If you do not wish to receive such communications you may opt out by selecting the "opt out" options available on our website.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions.
Banya Trading Pty Ltd (trading as Zjoosh) (zjoosh.com.au and zjoosh.com) use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details, and delivery addresses so that other computers are unable to decipher the information, ensuring your privacy and security.
When you click on links and banners on our site that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the Internet, Banya Trading Pty Ltd (trading as Zjoosh) cannot be held responsible for the actions of any third-party web sites.
Personal information provided by you online can be viewed and changed if the information provided is incorrect or out of date.
We understand the importance of your information and we treat it as strictly confidential.
We have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information.
Our Cookies Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from zjoosh.com.au. Read the policy.
While information is sought from you for the sole purpose of improving our service levels, you have the right to either refuse to provide details about yourself or remain anonymous. Of course, some of our services can only be provided if we have certain information.
If you are not completely satisfied with anything set out in this Statement, you are entitled to either query this practice or lodge a complaint with
Banya Trading Pty Ltd (trading as Zjoosh)
Unit 9 12 Mars Rd, Lane Cove West 2066, Australia
Ph: +61 (02) 9170 5882
All such enquiries or complaints will be handled with impartiality and discretion.
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our websites indicates your acceptance of those changes.
If you have any questions regarding our privacy policy or any other matter, please contact us via email on info@zjoosh.com.au or call us on +61 (02) 9170 5882.
