Click & Collect is available across our ZJOOSH stores. Place your order online, choose 'Pick up in-store' at checkout, and we'll have it ready for you within a few business hours.
Set your preferred ZJOOSH store on the product page or at checkout, searching by postcode or browsing our full list of locations.
If you've already selected a store, you'll see live stock there. If a style isn't available, you're welcome to view stock at nearby stores and switch your selection.
When you're ready to check out, choose 'Pick up from [Store Name]' as your delivery method.
We'll send a confirmation email once your order is ready, usually within a few business hours. Bring your confirmation and photo ID to collect.
Place your order online, select 'Pick up in-store' at checkout and choose your preferred ZJOOSH store. We'll prepare your order and email you once it's ready to collect.
Click & Collect is a complimentary service at ZJOOSH, with no additional fee.
There's no minimum order value to use Click & Collect.
Click & Collect is available across our ZJOOSH stores. Store availability is confirmed at checkout based on your postcode or selected location.
Click & Collect orders are placed online, with collection completed in person at your chosen store.
Most ZJOOSH products are eligible for Click & Collect, provided they're in stock at your selected store.
Certain made-to-order or personalised pieces may not be available for Click & Collect, as these are dispatched directly to you.
Digital Gift Cards are delivered by email and aren't available through Click & Collect.
The ZJOOSH Rewards Program can be joined directly in any of our stores or online, and isn't part of a Click & Collect order.
Orders are typically ready within a few business hours. You'll receive a confirmation email once it's ready to collect.
Please bring your order confirmation email and a form of photo ID matching the name on the order.
Yes, we'll send you a confirmation email as soon as your order is ready.
Yes, provided they bring your order confirmation email and their own photo ID. Please let our team know in advance if someone else will be collecting for you.
We're happy to hold your order for 7 days from the collection notification.
If your order isn't collected within 7 days, we'll cancel the order and issue a refund to your original payment method.
If you'd prefer delivery, please contact our Customer Service team and we'll be happy to arrange this for you.
Yes, please let us know at checkout or by replying to your confirmation email if you'd prefer a contactless collection.
If part of your order isn't available for collection, we'll be in touch to arrange delivery or a refund for that item.
Yes, Click & Collect items follow our standard returns policy and can be returned in-store or by post within 30 days.
As orders are prepared quickly for collection, we're unable to guarantee changes once placed. Please contact us as soon as possible and we'll do our best to help.
Please contact our Customer Service team directly to cancel your order before it's collected.
If an item becomes unavailable, we'll contact you to arrange a refund or a suitable alternative.
Your address is kept on file for our records, and in case delivery is needed instead of collection.
We may use your phone number to contact you about your order or to confirm it's ready for collection.
